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Customer Service Sucks

Posted by Lance Atkins on October 12, 2011 0 Comments

 After doing some work on taxes a while back, I found that I had been over-billed $110 by TurboTax. I hunted down a customer service rep who fixed the problem. I got a survey from them yesterday and here is what I wrote back to them:

"The lady that helped me was very helpful, prompt, and knowledgable. If you guys don't give her a big ol' raise, you're stupid idiots. I was a little pissed about my TurboTax bill (an extra $110?) and she took care of the error like a bat-outta-hell. She actually made my day and I was happier in the end, after she corrected the problem, than if my bill was correct in the first place. Hooray TurboTaxLady! As for you guys: make your billing more transparent so I don't have to leave you for - gasp - someone else. Thanks!"

I was actually happier after needing - and tracking down - someone to correct my problem. I know, it doesn’t really make sense to me either. But I think, just think, that maybe we all just like having other people around, especially when those other people are enjoyable. Maybe we will change from “customer service” to “People Time.”